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Using the Eraser tool

Remove the topmost shape at the point you tap. Targeted, one shape per tap, and undoable.

Where this lives
Customers → Appointment → Drawing → Tools → Eraser
For
  • Admin
  • Manager
  • Customer Care
  • Sales

Step 1 — Select the Eraser tool

Tap Eraser in the drawing toolbar on the left — the icon is a pink eraser. The button highlights to show it's the active tool. Like Selection, Eraser is a meta-tool: it doesn't pick up presets or styling and doesn't change the toolbar's color/stroke controls.

Screenshot coming soonMac — Selecting the Eraser tool in the toolbar/screenshots/support-running-an-appointment-eraser-tool-01-mac.png Screenshot coming sooniPad — Selecting the Eraser tool in the toolbar/screenshots/support-running-an-appointment-eraser-tool-01-ipad.png

Step 2 — Tap the shape you want to remove

Tap the shape directly. Eraser uses a small hit area around your tap to decide what was touched, so you don't need pixel-perfect aim, but the tap should land on or right next to the shape's body.

Eraser removes one shape per tap — the topmost shape under the tap. Dragging across multiple shapes doesn't sweep them all; only the first shape your tap landed on goes away.

Screenshot coming soonMac — Tap the shape; it's removed/screenshots/support-running-an-appointment-eraser-tool-02-mac.png Screenshot coming sooniPad — Tap the shape; it's removed/screenshots/support-running-an-appointment-eraser-tool-02-ipad.png

Step 3 — How Eraser handles stacked shapes

When several shapes overlap where you tap, Eraser picks the one on top — the same z-order Selection uses. Text shapes are always treated as on top of other shapes, so a Text label that sits over a polygon will get erased first if your tap lands inside both.

To erase a shape that's underneath another shape, erase or move the shape above it first, then erase the one you actually wanted gone. There's no "erase the second one down" gesture.

Screenshot coming soonMac — Topmost-first behavior on stacked shapes/screenshots/support-running-an-appointment-eraser-tool-03-mac.png Screenshot coming sooniPad — Topmost-first behavior on stacked shapes/screenshots/support-running-an-appointment-eraser-tool-03-ipad.png

Step 4 — Eraser on a product layer

You can use Eraser on a product layer. Tapping a product shape on its layer removes that on-canvas representation of the product — the visual is gone from the canvas, and it won't appear on the contract drawing for that option. The product itself stays attached to the layer; what you removed was one drawn instance of its representation.

If you want to fully detach a product from the layer (so it doesn't price either), that's a layer-setup change, not an Eraser action — open the layer setup and remove the product association there.

Screenshot coming soonMac — Eraser on a product layer/screenshots/support-running-an-appointment-eraser-tool-04-mac.png Screenshot coming sooniPad — Eraser on a product layer/screenshots/support-running-an-appointment-eraser-tool-04-ipad.png

Step 5 — When edits are blocked

Eraser respects the same edit policy as every other shape-modifying tool:

  • Sold appointment. The drawing is read-only on a sold appointment. Tapping a shape with Eraser does nothing.
  • Sold change order layers. Layers from a previously-sold change order are read-only inside subsequent change orders. Only new layers created within the current change order can be edited.
  • Locked or sold layers within an appointment block Eraser the same way.

If a tap with Eraser active does nothing visible, that's the cue to check the layer or appointment state before assuming the tool is misbehaving.

Screenshot coming soonMac — Read-only state when Eraser is blocked/screenshots/support-running-an-appointment-eraser-tool-05-mac.png Screenshot coming sooniPad — Read-only state when Eraser is blocked/screenshots/support-running-an-appointment-eraser-tool-05-ipad.png

Step 6 — Eraser vs. Undo vs. Select-and-delete

Three ways to get rid of a shape:

  • Eraser — single-tap delete. Fastest when you know which shape you want gone.
  • Undo — the curved arrow at the top of the toolbar (or ⌘Z with an attached keyboard). Reverses the most recent action, including the last shape you added. Right tool when "the last thing I just drew was wrong" — faster than aiming Eraser at a still-warm shape.
  • Select + delete — switch to Select, tap the shape, then delete it. Useful when you've already selected a shape for another reason and want to remove it without switching tools.

Eraser actions are themselves undoable. If you tap the wrong shape, undo brings it back.