Help Articles
Browse step-by-step guides organised the same way the Bidvio app is.
Browse help articlesSupport
Help with your Bidvio account.
Billing, login, and product questions live here. For demos or sales conversations, use Contact.
Billing help
Sign in to manage payment, invoices, seats, plan changes, pause, or cancel.
Manage billingAsk a question
Ask about workflow, devices, onboarding, or team setup.
Email supportPopular help articles
What other Bidvio customers are reading.
- Getting Started
Your first appointment
An end-to-end walkthrough of running a real appointment in Bidvio — Information through Summary, with links to the deeper articles on each tab.
- Running an Appointment
Generating the contract PDF
How the contract PDF gets assembled — what's on it, what controls its content, and what to check before sending.
- Admin & Company Setup
Creating a product
Add a product to your catalog so sales can drop it onto an appointment and price it automatically.
- Getting Started
Creating a new company
Sign up on bidvio.app, complete checkout, invite your team, and open the iPad or Mac app from your welcome email — the full path from "no Bidvio account" to "ready to run your first appointment."
- Admin & Company Setup
Inviting users and managing seats
Add estimators, managers, and customer-care staff to your Bidvio company, and understand how seats relate to your subscription.
FAQ
Common support questions.
Where do I manage billing?
Sign in, then open Billing. Plan, seats, payment method, pause, and cancel all live there.
Can I pay inside the iOS app?
No. Subscription and billing run through the Bidvio website on secure hosted pages.
How do I add seats?
Sign in to /billing, click Manage billing, and update seat quantity in the Customer Portal. Changes are prorated automatically.
Which devices are supported?
Mac and iPad (macOS 26 / iPadOS 26). Some features require the latest OS version; we'll flag anything older at launch.
What happens when I cancel?
You keep access through the end of the current billing period. Your data is preserved for 60 days in case you come back.
How do I pause my subscription?
From the billing portal — pause is available and stays active for up to 60 days before the subscription becomes eligible for automated cancellation.
Where do I send a sales question?
Use the Contact page for demos, pricing, and partnership inquiries.
Still stuck?
Email support with your account question.
Include your account email, company name, and a short description.